Pharmamedic Ltd: Terms of Use and Consumer Rights

Registered in England and Wales
Company Registration Number: 07696394
Registered Office: 98 Otter Close, E15 2PX London, UK
Contact Number: +44 (0) 7307372023
Contact Email: admin@pharmamedicworld.com

Right of Withdrawal for Consumers

When purchasing products or services from Pharmamedic World Ltd via this website, consumers have a statutory right to withdraw from the contract within 14 days, without providing a reason. The withdrawal period begins on the day the consumer, or an appointed third party (other than the delivery carrier), gains physical possession of the goods.

To exercise the right of withdrawal, please inform Pharmamedic World Ltd of your decision to cancel the contract with an explicit written notice sent to the co…

Effects of Withdrawal

Upon withdrawal from this contract, the consumer will be refunded the total amount paid, including standard delivery charges (except for any extra costs due to a chosen non-standard delivery method). The refund will be processed without undue delay and no later than 14 days from when Pharmamedic World Ltd receives the consumer’s notice of withdrawal.

Refunds will be issued using the same payment method as the original transaction unless otherwise agreed with the consumer, who will incur no extra charges…

Limitations on the Right of Withdrawal

Returned products that are damaged or used beyond what is necessary to verify their nature and function will be subject to deductions for reduced value. No refund will be given if the item is entirely devalued due to misuse.

Consumers are encouraged to include the original delivery document in the return package. However, certain items are exempt from the right of withdrawal:

• Customized or made-to-order products
• Perishable goods at risk of rapid expiration
• Sealed goods that cannot be returned…

Applicability of Withdrawal Clauses

The right of withdrawal, including any related effects and exceptions, applies only to consumers who are individuals acting outside their business, trade, or professional activities.

Legislative References

Legislative Decree 21/2014 – Implementing EU Directive 2011/83 on consumer rights within the EU.

Product Warranty

Consumers purchasing from Pharmamedic World Ltd are entitled to a statutory warranty covering product conformity issues for up to 24 months from the purchase date, provided that notification of any defect is given within two months of discovery.

To claim a warranty, please contact Pharmamedic World Ltd with a detailed description of the defect. Upon confirmation of non-conformity, the consumer may request either repair or replacement of the product, or in certain cases, a price reduction or contract termin…