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Refund Policy

Pharmamedic World Ltd
Register in England and Wales
Register Number 8988172
Register Office 98 Otter Close, E15 2PX London.

0044 (0) 2035295903
This email address is being protected from spambots. You need JavaScript enabled to view it.

Right of withdrawal

In case of purchase of products or services on this website, the User has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw by means of an explicit declaration sent to the indicated contacts.


Effects of withdrawal

If the User withdraws from this contract, he will be reimbursed for all payments he has made to the Owner, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of delivery. standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not have to incur any costs as a result of this reimbursement. The reimbursement may be suspended until receipt of the goods or until the User demonstrates that he has returned the goods, whichever is earlier. The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User sends back the goods before the expiry of the 14-day period. The costs of returning the goods will be anticipated by the User, but will be reimbursed by the Owner in the manner and within the limits indicated above at the expense of the User. The User is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.


Limitations to the right of withdrawal

Returned products that are damaged or used in a different and further way than is strictly necessary to establish their nature, characteristics and functioning will be reimbursed after deduction of the decrease in value resulting from damage or use. Reimbursement is excluded when the decrease in value is total. The User is requested to insert a copy of the delivery document received inside the package. The right of withdrawal is in any case excluded in relation to:
• goods made to measure or clearly personalized;
• the supply of goods which risk deteriorating or expiring rapidly;
• the supply of sealed goods which cannot be returned for hygienic reasons or related to health protection and have been opened after delivery.
If one of the aforementioned exceptions were applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.


Applicability of the withdrawal clauses

The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, that is, to the User who acts for purposes unrelated to his business and professional activity.


Legislative references

Legislative Decree 21/2014 - implementing Directive 2011/83 / EU on consumer rights.


Warranty

The User who purchases as a consumer has the right to guarantee the conformity of the products and services purchased within the limits of 24 months from the purchase provided that notice is given within 2 months of their discovery. To exercise the right of guarantee, the User is required to contact the Owner at the contact information contained in this document, giving an accurate description of the defect found. If the lack of conformity of the product is ascertained, the User has the right to obtain, at his choice, the repair or replacement of the product. The User also has the right to request from the Owner an appropriate price reduction or termination of the contract in the following cases:

• if the repair and replacement are impossible or excessively expensive;
• if the Owner has not repaired or replaced the goods within a reasonable period, in any case not less than 15 days;
• if the replacement or repair previously carried out has caused significant inconvenience to the User. The User is still required to return the defective products.