Terms and Conditions

Users who use the services offered by this website declare that they know and accept these general terms and conditions.

Owner of the website and related services

Pharmamedic World Ltd
98 Otter Close E15 2PX london
Owner contact email: This email address is being protected from spambots. You need JavaScript enabled to view it.

About the website

This website offers a booking service for medical visits, health assistance, video consultation, online sales of products, services through coupons and books.


This document

This document constitutes a legal agreement between you, as a User, and the company that manages and governs your use of the website and, in any case, the use of the services provided. “Legal Agreement” means that the terms of this agreement, once accepted by the User, are binding on the User. For simplicity, "User", "you", "your" and similar terms, both in the singular and in the plural, refer to you, the User. “We”, “our” and similar terms refer to the company that owns and operates the website. “Agreement” refers to this document, as amended from time to time.

Acceptance of terms and conditions

In order to use this website, you must carefully read and accept the terms and conditions by clicking on the specific acceptance button. If you do not accept the terms and conditions you will not be able to use the Service.

Registration, website content and prohibited use


In order to use the Service or part of it, Users must register by providing, in a truthful and complete manner, all the data requested in the relevant registration form and fully accept the privacy policy and these general conditions. The User has the duty to keep and keep confidential his / her access credentials.
It is understood that in no case can the Owner be held responsible in case of loss, diffusion, theft or unauthorized use by third parties. , for whatever reason, the access credentials of the Users

Account cancellation and user account closure

Registered Users can deactivate their accounts, request their cancellation or stop using the Service at any time by contacting the Owner directly. The Owner, in case of violation of these Terms, reserves the right to suspend or close the User's account at any time and without notice.
The Owner reserves the right to suspend or cancel the User's account at any time and without notice if he believes that:
• the User has violated the terms and conditions; and / or
• access or use of the Service could cause damage to the Owner, to other Users or to third parties; and / or
• the use of this website by the User may result in a violation of the law or applicable regulations; and / or
• in the event of investigations conducted as a result of legal actions or for the involvement of the public authority; and / or
• the account is considered by the Owner, at its sole discretion and for any reason, inappropriate or offensive or in violation of the terms and conditions or not in line with the standards of the Owner

Contents available on this website

The contents available on this website are protected by copyright law and other international laws and treaties aimed at protecting intellectual property rights and, unless otherwise specified , their use is allowed to Users only within the limits specified in this clause.

The Owner grants the User, for the entire duration of the Contract, a personal, non-transferable and non-exclusive license, for exclusive personal and never commercial purposes and limited to the device used by the User for the use of such contents.

Therefore, it is expressly forbidden for the User to copy and / or download and / or share (except within the limits illustrated below), modify, publish, transmit, sell, sub-license, process, transfer / assign to third parties or create works derived in any way from the contents, including third parties, available on this website, nor allow third parties to do so through the User or his device, even without his knowledge.

Where expressly indicated on this website, the User, for mere personal use, may be authorized to download and / or copy and / or share some contents made available on this website, provided that he faithfully reproduces all the copyright and other information provided by the Data Controller.

Content provided by third parties

The Owner does not carry out any preventive moderation on the contents or links provided by third parties shown on this website. The Owner is not responsible for such contents and their accessibility.

Content provided by the User

Users are responsible for their own content and those of third parties that they share on this website, by uploading them, inserting content or in any other way. Users indemnify the Owner from any liability in relation to the unlawful dissemination of third party content or the use of this website, in ways that are contrary to the law.
The Owner does not carry out any type of moderation of the contents published by the User. or by third parties, but undertakes to intervene in the face of reports from Users or orders given by public authorities in relation to content deemed offensive or illegal.
In particular, the Owner may suspend or interrupt the display of the content in the event in which:

• complaints from other Users are received;
• receives a report of infringement of intellectual property rights;
• believes that it must do so in anticipation of, o as a result of legal actions;
• such action is requested by a public authority; or

Rights on content provided by Users

The only rights granted to the Owner in relation to the content provided by Users are those necessary for the operation and maintenance of this website.

Unless it is otherwise established, by sending, publishing or displaying content on or through this website, the User grants the Owner and other Users a license without territorial limits, non-exclusive, free and with the right of sublicense, for use , copying, reproducing, processing, adapting, modifying, publishing, transmitting, displaying and distributing such content with any medium or distribution method currently available or subsequently developed

Services provided by third parties

Users can use services or content included in this website provided by third parties, but they must first have read the terms and conditions of such third parties and have accepted them. Under no circumstances can the Owner be held responsible in relation to the correct functioning or availability, or both, of services provided by third parties.

Usage not allowed

Unauthorized use

• reverse engineer, decompile, disassemble, modify or create derivative works based on this website or any portion of it;
• circumvent the computer systems used by this website or its licensors to protect the content accessible through it;
• copy, store, modify, change, prepare derivative works or alter in any way any of the content provided by this website;
• use any robot, spider, search application and / or site retrieval, or any other device, process or automatic means to access, retrieve, scrape or index any portion of the this website or its contents;
• use any robot, spider, search application and / or site retrieval, or any other device, process or automatic means to access, retrieve, and scrape or index any portion of this website or its contents;
• defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights of others;
• disseminate or post illegal, obscene, illegitimate, defamatory or inappropriate content;
• illegally appropriate the account in use with another User;
• register or use the Service in order to approach Users to promote, sell or advertise in any way products or services of any kind through this website;
• use this website in any other improper way that violates the Terms.

Terms of sale

Paid services

This website includes some subscriptions or paid services. The fees, duration and conditions of the accounts and paid services are indicated in the relevant section of this website.

Purchase procedure

Each order sent constitutes an offer for the purchase of products. Orders are subject to availability and the owner's discretionary acceptance. The User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is made by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.
The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract takes place when the Order Confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right not to confirm an order, communicating to the User within 5 working days of placing the order, at the email address associated with his purchase, of any unavailability of one or more of the products purchased. In this case, the Owner will refund the price and shipping costs incurred by the User.

Payment methods

This website uses third party tools for processing payments and does not in any way come into contact with payment data - such as those relating to credit cards - provided.
If the payments are made through the internal Digital Wallet, each transaction will be reported in real time in the same wallet
Any costs for managing the User's payments that are not accepted will be charged to the User.

Prior authorization for future payments via PayPal

In case of payment via PayPal account, during the purchase, this website will memorize an identification code linked to the customer's PayPal account, which authorizes this website to a exclusive use linked to future purchases.
It is possible to revoke the above authorization at any time, through the interface of this website or by contacting the Owner directly.

Retention of title

Until full payment of the price of the products ordered, the products remain the property of the Owner or manager of the PHARMAMEDIC TERMINAL who put them up for sale.

Product availability

The prices, descriptions or availability of the products or services displayed are subject to change without notice. The photos inserted are indicative and may not constitute an exact representation of the products.
The Owner will do its best to present the characteristics of the products with the greatest degree of detail possible on this website within each tab corresponding to the product viewed by the User. However, the images and colors of the products offered for sale on this website may differ from the real ones due to multiple factors including, but not limited to, the User's terminal monitor, photographic filters, etc. Therefore, the User acknowledges and accepts that any minor differences do not constitute a lack of conformity of the products.

Order Execution

The Order is executed within the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.


Deliveries are made during normal business hours to the address indicated by the User and in the manner specified in the order summary. Upon delivery, the User must check the content by specifying any anomalies in the delivery form.
In case of failure to collect within the deadline set by the carrier, the products will be returned to the Owner, who will refund the price of the products, but not the shipping cost. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the User, for any damage that may have occurred to the Products after delivery to the carrier, where the latter has been chosen and appointed by the User or for delays in delivery attributable to the latter.

Compensation and Limitation of Liability


The User undertakes to keep the Owner harmless (as well as any companies controlled or affiliated by the same, its representatives, administrators, agents, licensees, partners and employees), from any obligation or liability, including any legal costs incurred to defend oneself in court, which may arise in the face of damages caused to other Users or third parties, in relation to the content uploaded online, to the violation of the law or of the terms of these conditions of service


This website and all the functionalities accessible through this website are made available to Users, under the terms and conditions, without any guarantee, explicit or implicit, that is required by law. In particular, no guarantee is provided of the suitability of the services offered for the particular purposes that the User aims at.
The use of this website and the features accessible through this website is carried out by the Users at their own risk and under their own responsibility.
In particular, the Owner, within the limits of applicable law, is liable for damages of a contractual and extra-contractual nature towards Users and third parties exclusively by way of willful misconduct or gross negligence when these constitute an immediate and direct consequence of the activity of this website. Therefore, the Owner will not be responsible for:

• any losses that are not a direct consequence of the breach of the Agreement by the Owner;
• any loss of commercial opportunity and any other loss, even indirect, possibly suffered by the User (such as, but not limited to, commercial losses, loss of revenues, income, alleged profits or savings, loss of contracts or business relationships, loss of reputation or goodwill value, etc.);
• damage or losses resulting from interruptions or malfunctions of this site web due to force majeure events or, in any case, to unforeseen and unforeseeable events and, in any case, independent of the will and unrelated to the Controller's sphere of control such as, by way of example and not limited to, breakdowns or interruptions to telephone or electrical lines, to internet network and / or in any case to other transmission tools, unavailability of websites, strikes, natural events, viruses and computer attacks, Interruptions in the provision of third-party products, services or applications; and
• incorrect or unsuitable use of this website by Users or third parties.

Common provisions

Service Outage

To guarantee Users the best possible use of the Service, the Owner reserves the right to interrupt the Service for maintenance or system updates, informing Users through constant updates in merit on this website.

Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of this website and its Services without the prior written permission of the Owner, guaranteed directly or through a specific resale program.
The Owner may tolerate forms of resale carried out on a personal (one to one) and limited basis; any form of mass resale is expressly excluded.

Privacy policy

For information on the use of personal data, Users must refer to the privacy policy of this website.

Intellectual property rights

All trademarks of the Application, figurative or nominative, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos that appear concerning this website are and remain the exclusive property of the Owner or its licensors and are protected by the laws in force on trademarks and related international treaties.

All trademarks and all other signs, trade names , service marks, word marks, trade names, illustrations, images, logos concerning third parties and the contents published by such third parties on this website are and remain the exclusive property or in the availability of said third parties and their licensors and are protected by current trademark laws and related international treaties. The Owner does not own the ownership of these intellectual property rights and can use them only within the limits and in compliance with the contracts concluded with such third parties and for the purposes outlined therein.

Age requirements

Users declare to be of age according to the legislation applicable to them. Under no circumstances may children under the age of 13 use this website.

Conditions for receiving deliveries

The User who makes the purchase through this website also declares and guarantees that whoever will receive the shipment of the purchased products is of age according to the legislation to the latter applicable

Changes to these Terms

The Owner reserves the right to make changes to the Terms at any time, giving notice to the User by publishing it on this website. The User who continues to use this website after the publication of the changes accepts the new Terms without reserve.

Transfer of terms and conditions

The Owner reserves the right to transfer, assign, arrange by novation or subcontract all or some of the rights or obligations deriving from the Terms, provided that the User's rights provided herein are not prejudiced.
The User may not assign or transfer in any way their rights or obligations under the Terms without the written authorization of the Owner.


All communications relating to this website must be sent using the contact information indicated in the Agreement.

Ineffectiveness and partial nullity

Should any clause of the Terms be null, invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be affected by this and will remain fully effective

Applicable law and competent court

These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of the place in which the Data Controller has its registered office. The exclusive forum of the consumer is an exception, if the law provides for it.

Dispute resolution

Online dispute resolution for consumers

The consumer resident in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and services entered into online. Consequently, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract entered into with the Owner. The platform is available at the following link.

The Owner is available to answer any question sent by email to the email address published in this document.

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