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Cookies Policy

We use cookies and similar technologies on this website and on our mobile applications.

Cookies are textCookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a website. When you return to websites – or visit websites that use the same cookies – they recognise these cookies and therefore your browsing device.

Like most platform s, we use cookies to do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience. They can also help ensure that ads you see online are more relevant to you and your interests. We also use similar technologies such as pixel tags and JavaScript to undertake these tasks.

If you visit our website, we will deploy these technologies to provide an online service more suited to the device you connect from, as well as to prevent and detect fraud, keeping you secure. When you visit our website from any device (mobile, tablet or PC), we collect information about your use of this site, such as information about the device or browser you use to access the site (including device type, operating system, screen resolution etc.), the way you interact with this site, and the IP address your device connects from. You may not be able to initiate or complete some activities within our secure online services unless these cookies or similar technologies are installed. Please note, we may not be able to process certain transactions if you are physically located in certain countries.

We use cookies to:

  • Ensure your security and privacy when in our secure sites

  • Store login details for our secure sites

  • Temporarily store input information in our calculators, tools, illustrations and demonstrations

  • Provide you with ads that are more relevant to you and your interests, and improve our targeting and enhance your journey through our sites and partner sites

  • Improve our understanding of how you navigate through our sites so we can identify improvements

  • Evaluate our sites' advertising and promotional effectiveness (we own the anonymous data collected and don't share it with anyone); and

  • We use both our own (first-party) and partner companies' (third-party) cookies to support these activities

Cookies in emails

In addition to the cookies we use on this website, we also use cookies and similar technologies in some emails and push notifications. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email. Further details of our use of cookies in emails (including how you can disable them) are set out on our Cookies and email.


Cookies and email

The word cookie is often used as a general term to describe a number of technologies, all of which have a similar purpose. This page explains a little bit more about the types of cookies we use in emails and the choices you have in terms of accepting or rejecting them.

We use cookies in some of our emails. They help us to understand a little bit about how you interact with our emails, and are used to improve our future email communications.

If you have configured your computer to automatically display images, or if you have added us to your email "address book" (or "safe senders" list), or if you have configured your computer to have "weak" security, cookies might be set at the same time as you download, open or read an email from us. If you would prefer for this not to happen, you should disable the automatic displaying of images, or remove us from your address book or strengthen your security settings.


The types of ‘cookies’ we use:

  1. Web beacons

    A web beacon is a tiny, invisible image placed within an email message that tells us whether you have opened an email, how often you have opened it, how you interacted with the email (such as the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.

  2. Link tracking

    Our emails contain a number of hyperlinks, each of which has a unique tag. When you click on one of these links you will be automatically redirected to the server of our mailing company which logs the click. From there you will be redirected to the relevant page on our website. This process enables us to understand who has clicked through from an email to visit our website. We use this information to tailor future messages to you.

  3. Cookies

    Our process for delivering emails may cause cookies to be set, when you download images or when you click on a link.


Making choices about cookies

If you do not wish to accept cookies from any one of our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on websites or in emails.

In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Please refer to your email browser or device instructions for more information on this.